process


The design process has lots of moving parts and can be complicated!  So we use this project management process to ensure that your project goes smoothly from beginning to end:

QuestionnairE:

After our initial contact, we ask all prospective customers to fill out the appropriate questionnaire found on the Contact section of the website. This helps us get to know you and your project a bit better and allows us to understand your design wants and needs prior to meeting.

Initial Design Consultation:

We meet and tour your home. We discuss your design style, lifestyle, goals for the space(s) and your budget and timeline.  We take measurements and photograph your space, inventory your existing furnishings and hone in on a general design direction.  We may ask you to complete a short questionnaire.  We now have enough information to create a preliminary design proposal, project scope and estimated design fees.

Design Proposal:

The design proposal outlines the scope of work for the design portion of the project, the design direction and the estimated design fee, timeline and retainer required to begin the project. Once the design proposal is approved and the design retainer is paid, we are ready to begin the project!

Trade Day(s):

We invite all of the trades who will be involved in the process to your home for a site visit to review the project scope and take measurements and photos. Each trade submits a written estimate outlining their scope of work and the cost for labor and/or materials. We review all estimates and create a comprehensive plan for the project to be included in the final presentation.

Preliminary Design Concept:

We present the preliminary design concept for your space. This concept will be informed and inspired by our conversations, our Houzz Ideabook, Pinterest images or other information you provide along with other forms of inspiration. Depending on the type of project, the design concept presentation will include preliminary drawings such as space plans and elevations, a 3D model, suggested colorways, samples of fabrics and finishes and budget estimates including estimated costs from trades and artisans. This is the time to make revisions to the proposal so that we can minimize or eliminate change orders.

Final Presentation:

We meet to review a comprehensive presentation of all the approved and revised elements of the preliminary design concept. This presentation includes:  total budget detailed by line item, working drawings (space plan, elevations, renderings), color plan, furnishings, fabrics, finishes and a detailed account of all other selections. This presentation will allow customers to be able to visualize what the finished space will look like. After budget review, the required deposit for purchasing all materials is due.

Procurement:

We create purchase orders for all approved items, track orders, assess lead times, determine if there are an backordered  or discontinued items that may delay the project, and determine whether or not to re-select. We follow up with vendors in order to minimize delays and arrange for receipt and delivery of all items.

Receipt/Delivery/Installation:

The day we’ve all been waiting for has finally come!  We oversee the receipt of all of your items into our warehouse and inspect each of them for any evidence of damage. If there is damage, we oversee the return of the item and reorder process. We plan the installation date(s), arrange for delivery to home and arrange for installation team if required. We oversee the installation of all items. Project balance is paid at this time.